our crews, contractors and mutual-assistance partners are working long hours restoring service to customers as safely and as quickly as possible.
entergy and contract line workers are meeting many tough challenges during hurricane laura restoration. now matt lord, of pmi energy solutions, can add one more: dog rescue.
entergy new orleans has created an enhanced customer assistance plan to help you manage potential arrear balances.
approximately 23,000 customer outages have been restored in calcasieu and cameron parishes just two weeks after the region bore the brunt of hurricane laura.
both vital to our system, distribution and transmission play different roles.
as crews work to restore power in southwest louisiana, customers may see new distribution poles but remain without power. while the distribution system was heavily impacted by hurricane laura, we also had significant damage to our transmission system. this system consists of lines carrying high-voltage electricity quickly and efficiently over long distances and are often seen along highways, interstates or crossing water. while our distribution structures were damaged as well, transmission structures are larger, harder to transport, and require more crews to construct.
lake charles/sulphur damaged distribution equipment replaced includes 8,809 poles, 2,313 transformers and 18,254 spans of wire.
entergy louisiana successfully restarted one of its power plants in calcasieu parish sept. 9, an achievement that paves the way for restoring power to additional communities impacted by hurricane laura in sulphur and lake charles.
crews numbering 15,500 in the state and 13,800 in the southwest alone have restored power to approximately 179,000 of the 270,900 customers who lost power at the peak of the hurricane.
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