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storm center > restoring power: what’s yours, what’s ours?
restoring power: what’s yours, what’s ours?
09/09/2020
as crews make progress toward turning the lights back on in southwest louisiana, here’s what you need to know about the electrical equipment that serves your home.
attached to your home or business is the equipment needed for us to deliver power to you. some of the equipment is ours, and some is yours. if you have storm damage, you must have a qualified electrician repair the damaged equipment belonging to you before we can restore your power. you may also need to have repairs inspected by a local authority before we can restore your power. after repairs are complete, you can contact us at 1-800-entergy to schedule your service restoration.
the equipment at your location that is your responsibility to have repaired includes:
- the meter base, a metal box housing our meter and protecting your connections to it.
for overhead connections:
- the pipe rising up from the meter base that protects the lines entering your home or business and the point where your lines connect to ours.
- the weatherhead that sits on top of the pipe. it contains the connection wires and is shaped like a hood, with the face pointing downward at an angle.
for underground connections:
- the riser conduit running into the meter base that protects the lines entering your home or business and the point where your line connects to ours.
the equipment that entergy workers will repair includes:
- our service wire carrying energy from the service pole (overhead) or pad-mounted transformer pedestal (underground) to your home or business.
- our electric meter that measures how much energy you use.
for those whose homes sustained damage, here are some safety tips and steps to take before entergy can restore service to your home:
- call a licensed electrician for advice when necessary. a licensed electrician’s inspection of your property’s electric wiring may be needed before entergy can restore power to a home or business that has water damage from rain or flooding.
- if you are still without power, check for damage to the electrical equipment attached to your home or business and contact an electrician to make repairs. if your electric equipment appears undamaged, text out to 36778 or call 1-800-9outage.
- customers are urged to remain safe and stay away from downed power lines and flooded areas. do not walk in standing water and do not venture into areas of debris, since energized and dangerous power lines may not be visible. if you find or suspect damaged power lines, call 1-800-9outage immediately.
for the latest information, we have launched a new hurricane laura website to provide customers with storm restoration and recovery updates. you can visit the site at entergy.com/hurricanelaura/.
