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storm center > hurricane zeta restoration update – 11/5/20 @ 8 p.m.
hurricane zeta restoration update – 11/5/20 @ 8 p.m.
11/05/2020
crews with entergy’s louisiana storm team are continuing to narrow in on the areas hardest hit by hurricane zeta and restore power as safely and quickly as possible.
with more than 95% of customers impacted by the storm restored, most of the remaining work includes repairing and rebuilding the electric system in hard-to-access locations like backyards and marshes of southeast louisiana. in those locations, crews are using specialized equipment like track machines, airboats, marsh buggies and cranes to perform work on the grid.
while customers in jefferson parish (with the exception of grand isle) should be restored by tonight, crews expect outages to extend into the week of nov. 8 for remaining customers in grand isle, golden meadow, venetian isles, braithwaite, pointe à la hache and south lafourche.
customer information centers are temporarily open from 10 a.m. to 1 p.m. in golden meadow at town hall, 107 jervis drive and grand isle at grand isle multiplex, 3101 la-1. customers can meet face-to-face with entergy representatives to discuss their outage at those locations.
estimated times of power restoration are listed below and are also available by clicking the red banner at the top of our view outages website. if power is restored in your surrounding area and/or an outage at your location is not displayed on the map, contact us to report your outage. to report an outage, call 1-800-9outage (1-800-968-8243) or, if registered, text out to 36778.
parish restoration information
jefferson parish
kenner (university city, airport area and rivertown): all customers that can safely receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
metairie - cleary ave. to 17th street canal/parish line north of airline dr. includes old metairie, lakeside mall, bonnabel and bucktown: all customers that can safely receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
metairie - david dr. to cleary ave./north of west metairie to the lakefront includes areas near clearview mall, east jefferson hospital, transcontinental area: all customers that can safely receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
jefferson - elmwood, old jefferson which includes areas near ochsner jefferson campus, harahan and river ridge: all customers that can safely receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
(westbank)
barataria: yesterday, we completed repairs on lafite larose, the trailer park on ames, breaux st., barataria rd., ellington st., mt. kennedy, crown point, and lafite. today, crews continue work on industrial rd., and barataria rd. the majority of customers who could receive power have been restored with a few customer outages extending into thursday, november 5.
gretna: yesterday, crews completed repairs on taravella rd. and chilo clearing vegetation. today, crews continue repairs on commercial dr., jutland, and enterprise, which has extensive damage. the majority of customers who could receive power have been restored with a few customer outages extending into thursday, november 5.
harvey/marrero: yesterday, crews completed repairs on maplewood st., redwood st., claire ave., manhattan blvd., ames rd., happy st., jordan st., adam dr., canal dr., bonnie anne dr., lapalco, and betty rd. today, crews will work on ames st., commercial st., peter’s rd., and claire ave. the majority of customers who could receive power have been restored with a few customer outages extending into thursday, november 5.
terrytown: yesterday, crews completed repairs along oakwood dr., carol sue dr., glen cove, halbrook st., and legions st. most of the work on holmes blvd. is rear lot construction which require special equipment. today, crews continue repairs on holmes, berhman hwy., and park place. the majority of customers who could receive power have been restored with a few customer outages extending into thursday, november 5.
westwego: the majority of customers who could receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
grand isle: due to the extensive damages, entergy continues to evaluate alternate solutions. we currently expect that customers will be restored late during the week of november 9. there are two primary lines serving grand isle; one runs through the marsh and has 10 structures that need to be replaced. the second line has over 50 poles down and require marsh equipment and airboats to access and repair.
lafourche parish
fourchon: due to extensive damage, majority of customers will be restored by sunday, november 8. customers along water routes may experience extended restoration times.
galliano: the majority of customers will be restored by friday, november 6 with a few customer outages extending into saturday, november 7.
golden meadow: due to the extensive damages, entergy continues to evaluate alternate solutions. we currently expect the majority of customers to be restored by november 6 with a few customer outages extending into saturday, november 7.
leeville: the majority of customers will be restored by wednesday, november 11 with a few customer outages extending into sunday, november 15. crews are currently working to repair the transmission system serving the area as well as replace multiple distribution poles that require track equipment to access.
orleans parish
in venetian isles, crews continue to work through replacing broken poles, vegetation issues and debris entangled in electrical lines. customers in venetian isles are expected to be restored by monday, nov. 9.
plaquemines parish
buras: the majority of customers have been restored with a few customer outages extending into thursday, november 5.
venice: the majority of customers have been restored with a few customer outages extending into thursday, november 5.
grand bay: all customers that can safely receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
pilottown: all customers that can safely receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
port sulphur: the majority of customers have been restored with a few customer outages extending into thursday, november 5.
boothville: the majority of customers have been restored with a few customer outages extending into thursday, november 5.
belle chase/jesuit bend: yesterday, we worked north of belle chase bridge, woodland hwy., j st., vister dr., magnolia st., flores st., havana st., highway 23, main st., h st., highway 11, magnolia st., kapa and omega. today, crews are working on timber ridge and jesuit bend due to the extensive damage in the area. the majority of customers who can receive power will be restored thursday, november 5 with a few customer outages extending into friday, november 6.
braithwaite: due to the extensive damages, entergy continues to evaluate alternate solutions. yesterday, crews worked in will’s point and will continue to make repairs in that area today. crews will also be working in english turn today. the majority of customers will be restored by friday, november 6 with a few customer outages extending into saturday, november 7 due to multiple transmission structures down.
pointe à la hache: due to the extensive damages, entergy continues to evaluate alternate solutions. yesterday, crews worked in phoenix and davant. today, crews will continue replacing distribution poles and lines. the majority of customers who can receive power will be restored by friday, november 6 with a few customer outages extending into saturday, november 7.
lake hermitage: yesterday, crews worked to repair multiple downed poles and spans of wire. today, crews will continue those repairs in lake hermitage. the majority of customers who can receive power will be restored by thursday, november 5 with a few customer outages extending into friday, november 6.
myrtle grove: the myrtle grove subdivision has been restored. today, crews continue to repair numerous downed poles and spans of wire. customers on the east side of hwy. 23 will be restored by friday, november 6 with a few customer outages extending into saturday, november 7.
st. bernard parish
meraux: yesterday, crews completed work in lexington place subdivision. all customers who can receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
violet: yesterday, crews completed work in delta queen and south lake subdivisions. all customers who can receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
arabi: all customers who can receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
chalmette: yesterday, crews completed repairs on corinne. all customers who can receive power have been restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
poydras: all customers who can receive power can be restored. if your equipment is undamaged and you do not have power, please notify us at 1-800-9outage.
lower st. bernard: yesterday, crew completed repairs in delacroix. today, crews are working to repair pockets of extensive damage and areas with 30 or more consecutive broken poles in hopedale and shell beach. the majority of customers who can receive power will be restored by thursday, november 5 with a few customer outages extending into sunday, november 8.
st. charles parish
paradis: the majority of customers who can receive power have been restored except for the customers who are located on the water route. special equipment is needed for water routes which includes marsh equipment and airboats to access and repair. estimated restoration time will be forthcoming.
terrebonne parish
houma: the majority of customers have been restored. yesterday, crews replaced transformers on sister court and monarch and replaced poles and spans of wire on ferry rd. and south-central blvd. majority of customers who can receive power will be restored by thursday, november 5 with some customer outages extending into friday, november 6.
chauvin – cocodrie: we have identified over 100 damaged poles in the area. due to the extensive damages, majority of customers who can receive power will be restored by saturday, november 7 with a few customer outages extending into sunday, november 8.
montegut: the majority of customers who can receive power have been restored. yesterday, crews replaced poles on argon rd. and bayou side dr. today, crews will continue to replace poles and spans of wire in crochetville and on hwy. 55 to madison canal. crews are also replacing spans of wire, poles and transformers in the point au chien area near island rd. the remaining customers who can receive power will be restored by thursday, november 5 with a few customer outages extending into friday, november 6.
customer information
customers with property damage may require special action to speed their restoration:
- if your property has water damage, turn off the electricity at either the main fuse box or circuit breaker. don’t step in water to get to the fuse box or circuit breaker.
- call a licensed electrician for advice when necessary. a licensed electrician’s inspection of your property’s electric wiring may be needed before entergy can restore power to a home or business that has water damage from rain or flooding.
customers who have a new advanced meter installed can check to see if their power is restored by logging into myentergy. view “my usage” on the dashboard. select “hourly view” to see their most recent usage which is updated every four to five hours.
for customers without property damage:
- property owners without hurricane damage should be cautious.
- look for electrical system damage once power is restored. if you see sparks, broken or frayed wires, or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.
- call a licensed electrician for advice when necessary. don’t step in water to get to the fuse box or circuit breaker.
entergy cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). they must be repaired by a qualified electrician before entergy can restore power.
