storm center > hurricane zeta restoration update – 11/1/20 @ 8 p.m.

hurricane zeta restoration update – 11/1/20 @ 8 p.m.

by: brandon scardigli • manager, entergy louisiana communications

11/01/2020

hurricane zeta restoration update – 11/1/20 @ 8 p.m.

crews continue to make great strides in restoring power across the state following hurricane zeta, restoring service to nearly 400,000 customers who lost it as of 8 p.m. sunday. at its peak, the storm caused more than 480,000 outages for entergy customers in louisiana.

crews have now restored power to more than 82% of those affected customers after the category 2 storm impacted southeast louisiana with winds of 110 mph. the company has also provided a detailed list of estimated restoration times, which can be found below or by clicking the restoration information banner on the view outages map.

through the damage assessment process, our scouts have found damage to more than 2,700 poles, over 570 transformers and nearly 1,800 spans of wire. a storm team of 6,200 remains on the ground working to make repairs.

as we continue to restore power, we want to ensure customers can accept power when it becomes available. check for damage to the electrical equipment attached to your home or business and contact an electrician to make needed repairs. for information on your home’s electrical equipment, visit our storm center site. if damage has been repaired by a qualified electrician, call 1-800-entergy to generate a service-reconnection work order.

as power restoration continues, customers may see that their neighbors have power restored before they do. that could mean that each customer is served by two different parts of the electric grid.

outages by parish as of 8 p.m.

stay safe

customers are reminded that there is no way to know if a downed line or other electrical equipment is energized. if you see one, keep your distance and call 1-800-9outage (800-968-8243).

those choosing to use portable electric generators should do so in accordance with the manufacturer’s instructions. customers must never connect a generator directly to a building’s wiring without a licensed electrician disconnecting the house wiring from entergy’s service. otherwise, it can create a safety hazard for the customer or our linemen working to restore power. and it may damage the generator or the house wiring.

restoration workers who discover a generator attached directly to entergy’s system will work with the customer to disconnect the generator. as a last resort, the restoration worker will disconnect the customer’s service connection to entergy, which may take an extended time to reconnect due to the extensive restoration effort underway. a set of generator safety tips can be found at entergynewsroom.com/storm-center/safety/.

we urge customers to keep streets open for local emergency vehicles and workers. additionally, crews will continue to practice social distancing and we ask customers do the same. for the safety of crews and other first responders, stay away from work zones. customers needing assistance should call 1-800-entergy. 

parish restoration information

jefferson parish

number of outages as of 5 p.m.: 51,828

estimated restoration times:

kenner (university city, airport area and rivertown): majority of customers who can receive power will be restored by end of day sunday, november 1 with a few customer outages extending into monday, november 2.

metairie - cleary ave. to 17^th street canal/parish line north of airline dr. includes old metairie, lakeside mall, bonnabel and bucktown: majority of customers who can receive power will be restored by end of day sunday, november 1 with a few customer outages extending into monday, november 2.

metairie - david dr. to cleary ave/north of west metairie to the lakefront includes areas near clearview mall, east jefferson hospital, transcontinental area: majority of customers who can receive power will be restored by end of day monday, november 2 with a few customer outages extending into tuesday, november 3.

jefferson - elmwood, old jefferson which includes areas near ochsner jefferson campus, harahan and river ridge: majority of customers who can receive power will be restored by end of day monday, november 2 with a few customer outages extending into tuesday, november 3.

(westbank)

avondale: the majority of customers who can receive power will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3.

barataria: the majority of customers who can receive power will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3. today we completed repairs in willowdale, orleans village, oak cove, lincolnshire bayou estates, hillcrest, oak cove and greenbrier.

bridge city: the majority of customers who can receive power will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3.

grand isle: due to the extensive damages, entergy continues to evaluate alternate solutions.  we currently expect that customers will be restored late during the week of november 9. there are two primary lines serving grand isle; one runs through the marsh and has 10 structures that need to be replaced.  the second line has over 50 poles down and requires marsh equipment and airboats to access and repair.

gretna: the majority of customers who can receive power will be restored by sunday, november 1 with a few customer outages extending into monday, november 2.

harvey: the majority of customers who can receive power will be restored by tuesday, november 3 with a few customer outages extending into wednesday, november 4.

marrero: the majority of customers who can receive power will be restored by tuesday, november 3 with a few customer outages extending into wednesday, november 4.

terrytown: the majority of customers who can receive power will be restored by tuesday, november 3 with a few customer outages extending into wednesday, november 4.

waggaman: the majority of customers who can receive power will be restored by tuesday, november 3 with a few customer outages extending into wednesday, november 4.  in waggaman multiple broken poles outside of the substation are posing a unique challenge.  the poles are located off-road and we are using special equipment to replace.

westwego: the majority of customers who can receive power will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3.

lafourche parish

number of outages as of 5 p.m.: 4,230

cut off: the majority of customers will be restored by tuesday, november 3 with a few customer outages extending into wednesday, november 4.

fourchon: due to extensive damage, majority of customers will be restored by saturday, november 7.

galliano: the majority of customers will be restored by friday, november 6 with a few customer outages extending into saturday, november 7.

larose: the majority of customers will be restored by tuesday, november 3 with a few customer outages extending into wednesday, november 4.

lockport: the majority of customers will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3.

south lafourche: the majority of customers will be restored by saturday, november 7 with a few customer outages extending into sunday, november 8. we are currently working to repair the transmission system serving the area and replace numerous distribution poles that require track equipment to access.

orleans parish

number of outages as of 5 p.m.:  20,705

estimated restoration times:

7^th ward:  the majority of customers who can receive power will be restored by monday, november 2.

broadmoor:  the majority of customers who can receive power will be restored by monday, november 2. broadmoor includes areas in and around broadmoor and fontainebleau. 

bywater:  the majority of customers who can receive power will be restored by monday, november 2. bywater includes areas in and around bywater, marigny and st. claude.

carrollton:  the majority of customers who can receive power will be restored by monday, november 2.  carrollton includes areas in and around east carrollton, leonidas, hollygrove dixon, gert town, and black pearl.

central business district:  all customers who can safely receive power have been restored.

central city:  the majority of customers who can receive power will be restored by monday, november 2.  central city includes areas in and around central city, bw cooper, milan, and ferret.

desire:  the majority of customers who can receive power will be restored by monday, november 2.  desire includes areas in and around desire and florida.

new orleans east:  the majority of customers who can receive power will be restored by monday, november 2.  east orleans includes areas in and around pines village, plum orchard, read blvd. east and west, and lake forest.

french quarter:  all customers who can safely receive power have been restored.

garden district:  the majority of customers who can receive power will be restored by monday, november 2.  garden district includes areas in and around touro, irish channel, lower garden district, st. thomas.

gentilly:  the majority of customers who can receive power will be restored by monday, november 2.  gentilly includes areas in and around fairgrounds, st. bernard, dillard, filmore, st. anthony, milneburg, and gentilly terrace.

lake vista:  the majority of customers who can receive power will be restored by monday, november 2.

lakeshore:  the majority of customers who can receive power will be restored by monday, november 2.

lakeview:  the majority of customers who can receive power will be restored by monday, november 2. lakeview includes areas in and around west end, lakewood, and navarre.

little woods:  the majority of customers who can receive power will be restored by monday, november 2.

lower 9^th ward: the majority of customers who can receive power will be restored by monday, november 2. lower 9th ward includes areas in and around lower 9th ward and holy cross. 

mid-city/city park:  the majority of customers who can receive power will be restored by monday, november 2.  mid-city includes areas in and around mid-city and bayou st. john neighborhoods.

pontchartrain park:  the majority of customers who can receive power will be restored by monday, november 2.

st. roch:  the majority of customers who can receive power will be restored by monday, november 2. 

treme:  the majority of customers who can receive power will be restored by monday, november 2. treme includes areas in and around treme and iberville.

uptown:  the majority of customers who can receive power will be restored by monday, november 2.  uptown includes areas in and around uptown, audubon, and riverside neighborhoods.

venetian isles:  the majority of customers who can receive power will be restored by monday, november 2.

village de l’est:  the majority of customers who can receive power will be restored by monday, november 2.

algiers - westbank

algiers point:  update: all customers who can safely receive power have been restored

aurora:  update: the majority of customers who can receive power will be restored by monday, november 2.

cut off:  all customers who can safely receive power have been restored

english turn:  all customers who can safely receive power have been restored.

lakewood estates:  update: the majority of customers who can receive power are restored with a few customer outages extending into monday, november 2.

lower coast:  the majority of customers who can receive power will be restored by tuesday, november 3 with customers in the hardest hit areas extended to thursday, november 5. crews are finding multiple broken poles that feed multiple circuits and rear-lot broken poles that require special equipment to replace and is a more time-consuming repair process.

mccleandonville:  the majority of customers who can receive power will be restored by tuesday, november 3 with customers in the hardest hit areas extended to thursday, november 5. crews are finding multiple broken poles that feed multiple circuits and rear-lot broken poles that require special equipment to replace and is a more time-consuming repair process. 

park timbers:  update: the majority of customers who can receive power are restored with a few customer outages extending into monday, november 2.

real timbers: update: the majority of customers who can receive power will be restored by monday, november 2. crews have encountered multiple broken poles and spans of wire down, requiring additional restoration work.

tall timbers:  update: the majority of customers who can receive power are restored with a few customer outages extending into monday, november 2.

walnut bend:  update: the majority of customers who can receive power are restored with a few customer outages extending into monday, november 2.

plaquemines parish

number of outages as of 5 p.m.: 6,520

belle chase: majority of customers who can receive power will be restored by monday, november 2 with a few customers outages extending into tuesday, november 3.

braithwaite: due to the extensive damages, entergy continues to evaluate alternate solutions.  the majority of customer will be restored by monday, november 9 with a few customer outages extending into tuesday, november 10 due to multiple transmission structures down. 

pointe a lahache: due to the extensive damages, entergy continues to evaluate alternate solutions.  the majority of customers who can receive power will be restored by the week of november 9 due to multiple transmission structures down.  

st. bernard parish

number of outages as of 5 p.m.: 9,737 

estimated restoration times:

meraux: the majority of customers who can receive power will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3.

violet: the majority of customers who can receive power will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3.

arabi: the majority of customers who can receive power will be restored by wednesday, november 4 with a few customer outages extending into thursday, november 5. this area has experienced numerous broken poles, tree on lines, and a large amount of debris entangled in lines. 

chalmette: the majority of customers who can receive power will be restored by wednesday, november 4 with a few customer outages extending into thursday, november 5. this area has experienced numerous broken poles, tree on lines, and a large amount of debris entangled in lines. 

poydras: the majority of customers who can receive power will be restored by wednesday, november 4 with a few customer outages extending into thursday, november 5.

lower st. bernard: majority of customers who can receive power will be restored by wednesday november 4 with a few customer outages extending into friday, november 6. crew are working to repair pockets of extensive damage and areas with 30 or more consecutive broken poles. 

st. charles parish

number of outages as of 5 p.m.: 489

estimated restoration times: 

ama: the majority of customers who can receive power will be restored by sunday, november 1 with a few customer outages extending into monday, november 2.

new sarpy: the majority of customers who can receive power will be restored by sunday, november 1 with a few customer outages extending into monday, november2.

destrehan: the majority of customers who can receive power will be restored by sunday, november 1 with a few customer outages extending into monday, november 2. 

terrebonne parish

number of outages as of 5 p.m.: 3,082

estimated restoration times: 

houma: majority of customers who can receive power will be restored by monday, november 2 with a few customer outages extending into tuesday, november 3.

chauvin – cocodrie: we have identified over 100 damaged poles in the area.  due to the extensive damages, majority of customers who can receive power will be restored by saturday, november 7 with a few customer outages extending into sunday, november 8.

montegut: due to numerous poles down, majority of customers who can receive power will be restored by wednesday, november 4.

by saturday, november 7 with a few customer outages extending into sunday, november 8.

we will continuously keep our customers informed through the following channels:

• download our free app for your smartphone at entergy.com/app.
• sign up for text alerts by texting reg to 36778 and have your account number and zip code handy. the registration pattern is as follows, including spaces: reg (account number) (zip code). once registered, text out to 36778 to report an outage. you can also report an outage online as a guest. 
• visit the entergy storm center website and our view outages.
• follow us on twitter.com/entergyla or facebook.com/entergyla and twitter.com/entergynola or facebook.com/entergynola.
• call us at 800-9outage (800-968-8243).

the entergy storm center has storm safety, preparation and restoration information that is updated throughout the day.

tags

louisiana  new orleans  storm center  hurricane zeta 

brandon scardigli

manager, entergy louisiana communications