storm center > entergy texas evening restoration update

entergy texas evening restoration update
by: texas editorial team

04/29/2020

entergy texas continues to work to restore power following this morning’s severe weather. as of 4 p.m., around 3,900 customers remain without power across southeast texas, down from nearly 20,000 at the height of the storm. in jefferson, hardin and orange counties, approximately 3,500 customers remain without power. earlier today, additional crews were brought in to assist with the restoration effort. entergy texas has deployed 360 workers for restoration purposes including 90 company line workers, 175 contract line workers, 48 vegetation workers, 25 scouts and 23 support personnel into the golden triangle area.  the company anticipates having a majority of its customers restored this evening, with some customers in the hardest-hit areas carrying over to tomorrow. 

eti will provide more detail for heavily damaged areas in hardin, jefferson and orange counties in an alert message update later tonight.

if you need to report a problem with your service or get bill payment help, we’re just a phone call away at 1-800-entergy.

as with any weather event, please be mindful of the following safety tips:

  1. live wires can be deadly. stay away from downed power lines. call 1 800 9outage or1 800 968 8243 to report downed or dangling power lines, poles or other damaged equipment.
  2. do not trim trees or remove debris on or near downed power lines. only power company crews or their contractors should remove trees or limbs touching power lines.
  3. keep away from the immediate areas where crews are working. there is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
  4. if you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel. 
  5. do not run a generator in a confined space without adequate ventilation.
  6. avoid using candles or other flammable devices to warm your home. 
  7. check on seniors, who can be particularly susceptible to extreme temperatures. 
  8. try to stay off the roads in affected areas. more traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

we want to keep you informed and in control so here is the best way to get information about outages in addition to the view outage application:

  1. download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. android users who have difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  2. sign up for text alerts. from your cell phone, text r e g to 368374, or visit entergytext.com.
  3. follow us on twitter.com/entergy or facebook.com/entergy.
  4. follow updates in your local news media, like radio, television and newspapers.

 

tags
texas  storm center  coronavirus 
texas editorial team
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