storm center > entergy louisiana hurricane ida update – 9/21/21

entergy louisiana hurricane ida update – 9/21/21
by: louisiana editorial team

09/21/2021

for power status information on your location:

due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. as we work to restore our systems, we ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by typing out to 36778 or go to myentergy or mobile app and report your outage or dial 1-800-9outage or report your outage to the automated system or speak to a representative. we are working to resolve these issues as quickly as possible.

map details:

green lines indicate that the line segment is energized, or power is flowing. red lines indicate that that line segment is de-energized, or no power is flowing.
it’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. there could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home or damage with the meter or within the location itself. the map relies on software to predict the location of outages; actual outages may vary from those predicted.
in addition, during major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly and provide information that must be communicated from the workers in the field, back to the office and ultimately be updated in the underlying systems that supply data to the outage map.
review faqs for more details.

we would like to remind our customers, that if you live in a neighborhood that has had power restored but you don’t have power at your home, you are likely to have electrical damage. if you are without power, check for damage to the electrical equipment attached to your home or business and contact an electrician to make repairs. if your electric equipment appears undamaged, text out to 36778 or call 1-800-9outage. be especially careful inspecting your house in a neighborhood where power has been restored, because the wires will be live. be smart, be safe and call a licensed electrician to check it out for you. sometimes damage can be subtle. for example, your meter may be pulled off of your house by only a couple of inches and that can be hard to detect. remember, a licensed electrician’s inspection of your property’s electric wiring may be needed before entergy can restore power to a home or business that has water damage from rain or flooding.

customers should keep in mind that just because power is available does not mean their home can safely accept it. residents should check for damage to the electrical equipment attached to their home or business and contact an electrician to make any needed repairs. for information regarding electrical equipment on a home, please visit //www.dcsportsinc.com/storm-center/weatherhead/. if damage has been repaired by a qualified electrician, customer should call 1-800-entergy to generate a service reconnection work order.

customer information centers

customers may visit a cic to discuss their outage in person with entergy personnel. employees will follow covid-19 social distancing protocols and customers are required to wear masks.

lafourche parish:

tuesday, september 21 at wal-mart, 16759 la-3235 galliano, la 70345 (10am – 4pm)

parish information

east bank of jefferson parish