entergy arkansas hurricane delta update – 10/9/20 @ 4 p.m.

by: arkansas editorial team

hurricane delta strengthened as it moved through the gulf of mexico and is expected to impact entergy arkansas customers starting saturday. we are prepared for severe weather and working to ensure we have the people, crews and resources ready to respond to outages quickly and safely, while practicing social distancing measures needed during the covid-19 pandemic. due to the additional measures our crews must take, restoration may take longer, especially where there are widespread outages. we recommend customers prepare as well. for preparation tips and storm updates visit www.entergy.com/stormcenter.

storm restoration process

following the tropical storm impact, we will deploy scouts to assess damage. our scouts will work as quickly and safely as possible, in sometimes very dangerous conditions, as hurricane delta moves through the state. as damages are being assessed, we will communicate with you the conditions found along with an estimated restoration time and our progress toward restoring your power. while our scouts gather more information, our crews will simultaneously be restoring service where it is deemed safe to do so. we will begin restoring service to customers by closing circuit breakers, rerouting power and other means as the storm impacts. we ask for your patience, and please know restoring your power safely and quickly is our top priority.

as with any weather event, please be mindful of the following safety tips:

• live wires can be deadly. stay away from downed power lines. call 1-800-9outage or 1-800-968-8243 to report downed or dangling power lines, poles or other damaged equipment.
• do not trim trees or remove debris on or near downed power lines. only power company crews or their contractors should remove trees or limbs touching power lines.
• keep away from the immediate areas where crews are working. there is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
• if you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel. 
• do not run a generator in a confined space without adequate ventilation.
• turn off any electrical appliances that can easily be turned to the off position until power is restored.
• check on seniors, who can be particularly susceptible to extreme temperatures.
• try to stay off the roads in affected areas. more traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

we want to keep you informed and in control. the best way to get information about outages is via entergy’s view outage page on our website. additional resources for your convenience:

• download our app for your smartphone at entergy.com/app or visit entergy storm center to stay informed on our restoration progress.
• sign up for text alerts. from your cell phone, text r e g to 368374, or visit entergytext.com.
• follow us on facebook and on twitter @ entergyark.

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