storm restoration monday evening update

05/13/2019

the customer information center helped more than 600 customers in the past three days.

since the severe weather that blew through entergy texas service territory on may 10^th, entergy has restored more than 104,596 outages. today, entergy crews have restored power to 1,849 customers. as of 6:00 pm, there are 641 customers without power. the primary restoration efforts remain in the port arthur and mid county areas. over the past three days, entergy has utilized more than 1,500 people to assist with restoring power safely and quickly.

at this time, entergy texas has directed all of the available crews on completing restoration work in the port arthur area.

safety is an entergy key value and always comes first. when restoring power, we have a specific process we follow to safely restore all customers. first, we restore power to critical community infrastructure and essential services such as hospitals, water treatment plants, police and fire stations, and communication systems. then, we will concentrate our resources on what gets the greatest number of customers restored the fastest.

port arthur

since 8:00 am, entergy texas has restored power to 1,083 port arthur customers. at 6:00 pm, there are 410 customers waiting for power to be restored. there are 520 workers in the mid county and port arthur areas combined with more resources being added as other areas of the system are restored. crews are continuing work now and throughout the evening in the areas of lakeshore drive, las palmas, 10^th avenue, highway 365 and procter street. throughout the day entergy workers are still replacing wires and broken poles that were torn down from the storm. while we expect that most customers will be restored sooner, some customers should expect outages to last through tuesday, may 14 at 6:00 pm. we apologize for the inconvenience and are working as quickly as safety allows. any customers without power in this area should inspect their electrical facilities on their home or business and, if damaged, contact a licensed electrician to make the necessary repairs, if no damage is evident, please report your outage to entergy. we apologize for the inconvenience and are working as quickly as safely possible.

mid county

as of 6:00 pm, there are 231 customers without power in the mid county areas. entergy texas has restored 416 additional customers since 8:00 am. there are 520 workers in the mid county and port arthur areas combined with more resources being added as other areas of the system are restored. in port neches, entergy crews are currently working at 7th st. and hampton. in nederland, crews are working at viterbo st. in groves, entergy crews are at kinard st. throughout the day entergy workers are still replacing wires and broken poles that were torn down from the storm while we expect that most customers will be restored sooner, some customers should expect outages to last through tuesday, may 14 at 6:00 pm. any customers without power in this area should inspect their electrical facilities on their home or business and, if damaged, contact a licensed electrician to make the necessary repairs, if no damage is evident, please report your outage to entergy. we apologize for the inconvenience and are working as quickly as safely possible.

winnie

at this time, all other customers who are able to take power have been restored. if you are experiencing an outage and need assistance, please contact 1-800-entergy (1-800-368-3749). thank you for your patience as we restored power in your area.