news release > entergy texas earns #1 ranking in j.d. power electric utility business customer satisfaction study

entergy texas earns #1 ranking in j.d. power electric utility business customer satisfaction study

12/18/2024

the company also achieves the highest overall score among all utilities surveyed in its segment 

the woodlands, texas – entergy texas has been ranked the highest in customer satisfaction among midsize electric utility business customers in the south, according to the j.d. power 2024 electric utility business customer satisfaction study. the company also achieved the highest score out of all utilities in their segment. this prestigious recognition underscores the company's commitment to delivering affordable, reliable and innovative energy solutions to its business customers. 

“being recognized as the leader in customer satisfaction is an honor that reflects the trust our customers place in us, and we do not take that lightly,” said eliecer viamontes, ceo of entergy texas. “this award is a testament to our team’s unwavering dedication to providing exceptional service and developing meaningful partnerships.” 

the j.d. power study, now in its 26th year, evaluates business customer satisfaction with 80 u.s. electric utilities, collectively serving more than 12 million customers. satisfaction is measured across six key factors: power quality and reliability, price, billing and payment, corporate citizenship, customer contact, and communications.  

the 2024 study gathered insights from over 20,000 business customers nationwide between march and october 2024. those who participated rated entergy texas as #1 in billing and payment, price, power quality and reliability, corporate citizenship and communications. 

“we’re proud of this achievement, but more importantly, we’re inspired to keep improving,” said stuart barrett, vice president of customer service at entergy texas. “our customers deserve nothing less than the very best, and this recognition motivates us to continue setting new standards for excellence in the energy industry.” 

for more information about the j.d. power 2024 electric utility business customer satisfaction study, visit jdpower.com.