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news release > entergy names elizabeth adams as chief customer officer
entergy names elizabeth adams as chief customer officer
10/01/2024
proven energy leader to deliver on customer-centric solutions as company accelerates growth
new orleans – entergy today announced that elizabeth adams has been appointed chief customer officer for the company. she will report to kimberly fontan, executive vice president and chief financial officer, and will assume this new role effective immediately.
adams will accelerate the company’s growth by capturing the unique and robust opportunity in entergy’s service area while leading efforts to deliver extraordinary customer experiences that keep pace with customers’ evolving expectations.
“our strategy is customer-led. by understanding customer needs and innovating around customer solutions, we can prioritize our investments to drive value for all our stakeholders,” said fontan. “in her role, elizabeth will strengthen our commitments to advance customer centricity and deliver sustainable growth, all while managing customer affordability. she has a broad base of valuable experiences and strong leadership across operations and regulatory, and we are excited about the contributions we know she will bring.”
adams joined entergy in 2015, holding a variety of roles of increasing scope and responsibility across legal, innovation and operations. before assuming her current role, adams served as vice president of system planning and operations, where she was responsible for executing the commercial operations for entergy’s utility companies. in this role, she led teams focused on long-term planning, market strategy, fuel procurement, commercial transactions and market operations of entergy’s power generation fleet.
prior to joining entergy, adams practiced law in private firms in louisiana and texas where she focused on public utility law. adams is a university guest lecturer and her writings have been published in academic journals. she is a presidential leadership scholar and is leading the sustainability efforts of the new orleans super bowl host committee.
adams earned her juris doctor from notre dame law school and her bachelor’s degree in political science from the university of notre dame. adams also holds a master of laws degree from the university of texas in environmental law, energy law and international arbitration.
about entergy
entergy (nyse: etr) is a fortune 500 company that powers life for 3 million customers through our operating companies in arkansas, louisiana, mississippi and texas. we’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. with roots in our communities for more than 100 years, entergy is a nationally recognized leader in sustainability and corporate citizenship. since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. entergy is headquartered in new orleans, louisiana, and has approximately 12,000 employees. learn more at entergy.com and connect with @entergy on social media. #wepowerlife
