news release > entergy mississippi offers bill management and assistance options following extreme winter weather

entergy mississippi offers bill management and assistance options following extreme winter weather

02/03/2025

prolonged colder temperatures can increase power usage and bills

jackson, miss. – entergy mississippi is reminding customers about available bill management and assistance resources after the company’s service area saw prolonged cold temperatures in january. 

“this january brought prolonged winter weather, causing many customers to use more energy to heat their homes,” said robbie kemp, vice president, customer service for entergy mississippi. “higher usage can lead to higher-than-normal bills, but we’re committed to providing resources, tools and payment options to help customers manage their energy costs through the winter months.”  

extreme weather impact and historic energy demand  

while mississippi did not experience substantial snowfall compared to its neighboring states, the region did experience prolonged cold temperatures. this included 14 days, from jan. 1-26, where temperatures dipped below the average low. 

this extreme weather caused historic energy consumption as customers relied heavily on heaters and other appliances to stay warm. all entergy companies combined reached a new winter peak load of approximately 21,336 megawatt-hours during the week of jan. 20, surpassing the previous record by nearly 790 mwh. although entergy mississippi individually did not set a new winter peak, it was only 46 mwh shy of doing so.   

energy usage varies by household 

while cold weather drives increased energy consumption, the impact on individual customers varies based on numerous factors, such as thermostat settings, home size, insulation and location. 

it takes a lot of power to heat homes, and this increased energy consumption can lead to higher-than-normal bills. for example, if it is 90 degrees outside and you want to cool your home to 72, that is a difference of 18 degrees. meanwhile, if it is 30 degrees outside and you want to warm your home to 68, that is a difference of 38 degrees. the wider the temperature difference, the harder your system works. 

resources to track usage and manage bills 

• entergy’s bill toolkit is a one-stop resource connecting customers to tools and information to better manage their energy bills. the toolkit offers guidance on tracking energy usage, understanding bill projections, and accessing payment assistance options. key resources include: 

• myadvisor dashboard: gives customers an estimate of what projected energy usage costs could be by the end of the billing cycle.   

• bill analyzer tools: help customers understand changes in their energy consumption and plan accordingly. 

• different payment options: programs like level billing, autopay and pick-a-date can provide a more consistent monthly bill and offer control over payment schedules. 

these tools empower customers to make informed decisions, monitor their energy consumption and budget effectively. 

bill assistance options 

entergy is committed to supporting customers with various bill management resources: 

• deferred payment arrangements: eligible customers may be able to spread payments over time by putting in a request through myentergy or the mobile app or by calling over the phone. 

• low income home energy assistance program (liheap): federally funded assistance for eligible households. 

• the power to care: provides emergency bill payment assistance for seniors and disabled individuals through local nonprofit partners. 
• single stop partnership: entergy has partnered with single stop, a free resource that helps customers check eligibility for federal, state and local benefits. 

proactive winter preparedness 

with winter weather not yet over, entergy urges customers to take proactive steps to weatherize their homes and improve energy efficiency. simple measures, such as caulking, sealing windows and doors or using programmable thermostats, can help reduce energy usage and costs. 

customers in need of assistance or interested in bill management resources are encouraged to visit billtoolkit.entergy.com or contact entergy at 1-800-entergy (1-800-368-3749).  

about entergy mississippi 

entergy mississippi, llc provides electricity to approximately 459,000 customers in 45 counties. entergy mississippi is a subsidiary of 沙特vs墨西哥让球, a fortune 500 electric company. entergy powers life for 3 million customers through our operating companies in arkansas, louisiana, mississippi and texas. we’re investing in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. with roots in our communities for more than 100 years, entergy is a nationally recognized leader in sustainability and corporate citizenship. since 2018, we have delivered more than $100 million in economic benefits each year to local communities through philanthropy, volunteerism and advocacy. entergy is headquartered in new orleans, louisiana, and has approximately 12,000 employees. for the latest news from entergy mississippi, visit the newsroom and connect with @entergyms on social media.